Refund policy

OUR RETURN POLICY & OUR PLEDGE TO YOU

Our policy last for 30 days from date of purchase or 14 days after item delivered. If an item doesn’t arrive, doesn't materially match the description or is defective, and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs.

Customer will be responsible for return shipping cost. There are no refunds 24 hours after your order was placed/item has been processed/ shipped.

Due to the nature of made-to-order custom-made items such as silent rubber dog tags we do not offer refunds on those items. If any of these items are defective, we will happily exchange them for you.